Refund and Returns Policy

1. General Policy

At vividgo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used beyond normal inspection will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any relevant photos if the product is defective.

3.2. Shipping the Return

• We will issue a prepaid shipping label for defective or incorrect items.
• For all other eligible returns, the customer is responsible for shipping costs.
• All returns must be sent to the address listed in the confirmation email.

4. Refunds

4.1. Method of Refund

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Digital downloads and software licenses
• Personalized or custom‑made products

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process outlined above and place a new order for the desired product.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package, and complying with all instructions from our support team. Failure to follow the return guidelines may result in a delayed or denied refund.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Address Placeholder